I couldn’t help but marvel at the efficiency of our local station café recently, as I watched the staff pipeline their customer orders. The busy morning rush was so great that they’d streamlined the operations; one person greeted customers, took orders from several of us at once, and processed the payments. This freed the second […]

Commuter Alarm Clock

On a recent train journey I overheard a conversation about someone who’d enjoyed the first class wine so much on a recent intercity journey that they had difficulty staying awake so as not to miss their destination. Staying awake is a problem for many commuters and for those whose destination is not the terminating station, […]