Tags: Eulogize
Dyson, Rocks.
April 29th, 2005, by Rich.
Dearest friends, family & idle passers by, the news about the washing machine is good.
Steve the Dyson engineer arrived on schedule and gave it a thorough once over. For those not familiar with the Dyson customer service policy, it’s pretty cool. If the machine is out of it’s two year warranty period, the cost of a service is fixed at £55 for a vacuum or £85 for a washing machine - this includes all parts.
What’s less commonly known is that Dyson are constantly improving the design of their machines, so during a service call it’s not uncommon for components to be upgraded.
So, Steve not only cleared the blockage (which wasn’t a coin it was sludge), he also upgraded the soap dispenser, the lock, the coin trap, the filter, and the control software; and he’ll be back next week to replace the front panel, which has a small chip out of it. He even took this photo of the inside of our CR-01 and emailed it to me (after I expressed regret at not having a digital camera with which to take such a picture).
Now, you might think £85 for this kind of service is pretty darn good. I certainly do. So you can perhaps imagine my mild astonishment when Steve told me that because (a) the sludge build up was not something we could have avoided and (b) Dyson would have come to see me about the free upgrades soon anyway… the whole service was free.
So, a message to everyone at Dyson - you rock - have a nice weekend.
March 27th, 2007 at 6:14 pm
i have just bought a dyson cro1 and it has got the error code 06 does anyone know what it means?
March 31st, 2007 at 2:27 pm
Help F15??? any ideas? can this be fixed easily?
I don’t have £85 pounds & have been out a washing machine for some time & the washing is piling up!! the thing has been in storage for 3 year had it from new. Stopped before finishing first wash! Has been up graded years ago with the normal stuff i.e.draw & coin slot.
Cheers Trace
April 8th, 2007 at 3:28 pm
hi i have just bought a dyson cr01 second hand does the £85 call out charge even include me, it has a knocking noise but appart from that its pretty good, i did the diagnostic thing as described earlier and had the following message 2065f4f5f255w121 is that ok, bought for just £100 did i get a good deal or a dohnut
thanks in advance
denise
April 9th, 2007 at 1:11 pm
Hi - after reading all the info on this site, I got in touch with Dyson because the machine was telling me to close the outer door even though it was closed. OK, the hinges had broken off a year ago, but the machine had always worked before with the door just resting on the outside!
The little man from Dyson came and replaced both the inner and out door, upgraded where necessary and for some reason changed the drum so it did not do the contra rotation. However, it works beautifully (and very quietly) and he did not charge a thing!!
Thanks everyone for your help.
April 9th, 2007 at 11:07 pm
denise i bought mine second hand and that had a fault i rang dyson and within 24 hours they came and repaired it totally free so yes this will apply to you too
April 11th, 2007 at 9:49 am
i rang dyson on bank holiday monday and they will be coming on saturday to do the service, fingers crossed, we did tell them it was second hand and there was no problem with that atall, thanks denise
April 11th, 2007 at 8:07 pm
how can you clear the coin trap? (Where is it?)
April 11th, 2007 at 8:29 pm
i do it like this
April 17th, 2007 at 2:45 pm
well in short what i nice bunch of people on the phone and in the house, a guy came on saturday and said it was a 2 man job and i would be called on monday to arrange, monday lunchtime we had a call could they come on tuesday excellent yes no probs, stripped the machine down new drum, new facia door hinge and locking mechanism, soap drawer, motor, cogs at rear and coin trap, and when i enquired as to who to make the cheque out to, No Charge, i would definatly recommend dyson to family and friends and anybody who asks, thanks for the advise this website must have been my good luck charm
April 20th, 2007 at 8:29 am
Hi Kirsten……you sound like you work for a company in opposition to Dyson. You sound very Bitter as though you have eaten a truck full of sour grapes. I have owned Dyson products for many yearsand have never had a problem. My dyson is always picking up huge amounts of dirt that I can see in a bin rather than in a filthy dustbag that will start to clog and lose suction.