Close friends will be disturbed to hear that our Dyson CR-01 washing machine is not well. We think it might have fallen foul of a few sneaky coins which somehow infiltrated the wash yesterday.

The symptoms are a failure to expel water from the machine; it just sits there and sulks. The usual pumping sound is nowhere to be heard, however, I can still drop the outlet hose to ground level and drain the machine that way.

I called the Dyson help number and was honestly stunned by how good the service was. The introductory message was crisp, clear and swift, the options short and sensible, and the queue was negligible. The representative who took my call was friendly, capable and booked a man to come and look at the machine tomorrow.

Wow.

Dyson customer service rocks. Hopefully the Dyson repair man rocks too. More news as it happens.