Our Dyson Washing Machine is Poorly
Close friends will be disturbed to hear that our Dyson CR-01 washing machine is not well. We think it might have fallen foul of a few sneaky coins which somehow infiltrated the wash yesterday.
The symptoms are a failure to expel water from the machine; it just sits there and sulks. The usual pumping sound is nowhere to be heard, however, I can still drop the outlet hose to ground level and drain the machine that way.
I called the Dyson help number and was honestly stunned by how good the service was. The introductory message was crisp, clear and swift, the options short and sensible, and the queue was negligible. The representative who took my call was friendly, capable and booked a man to come and look at the machine tomorrow.
Wow.
Dyson customer service rocks. Hopefully the Dyson repair man rocks too. More news as it happens.
89 Comments
iwan you say dysons are poorly made but you still have the first dc01 hoover in working order you talk rubbish
i am now about to start to change the bearings in a dyson washing machine i will keep you posted
i have stripped my cr01 down and pressed out the tub bearing…have you found a supplier for this bearing and seal yet
thanks…
My bearings have just gone in my CR01, how did you go on with yours, please let me know. I have a great service from my washer,was told you cant get drums or bearings for these……
To prolong the bearings on a dyson washing machine wash on SYNTHETICS instead of COTTON i do this and my dyson washer has done 3,500 washes and its still going strong
Our machine did the same – called Dyson engineer to repair whilst still in warranty, left as good as new. Don’t worry. Just don’t overload it any more!
How lucky you all are to be able to buy a Dyson washing machine. Here is Australia they are not available, only junk made mostly in China……and as for after sales service on ANY of them, forget it!!!
I have striped drum and tub down there are 3 bearings 1 in the drum tub is a double bearing the number is JAPAN DA NTN DE 1021 LA and the seal number is RDWR KOMBI 70.100.10.5/14.5 and the other 2 are the drum bearings number NTN 620 5LU and JAPAN NTN 69042 and the seal number BAESLSP 34 62 10 CFW the drum bearings came out easly the tub bearing was a lot harder to get out you can still get the drum bearings and seal for about 7 pounds each ive not got the tub bearing yet might have to get 2 single bearings which i can get but are 4mm bigger in depth but it is the drum bearing that fail thats why dyson lock the drum when i put the new bearings in i will take photos to show ive done it
Have you fixed the washing machine yet?
no ive not dont it yet when i striped the drum down the rear drum spider had started to rot and it was full of gunk i think this is to down to wash powder so i need to get the spider welded
Dyson engineer has just left… my 10 year old CR01 developed a faulty pump, faulty door lock and F15 error. Engineer sorted all, upgraded software and put on a new door trim as well as a few other bits and bobs. The cost – no charge (was expecting to pay the £99 call out charge). It was an early machine and all were “modifications which had since been made to later models”. I was speechless. What service.
Great news, I’m hoping the same happens to me on Monday when the engineer comes to look at my CR01.
To be honest, in 9 years I have never paid a penny to upkeep this machine, so it’s massive purchase price paid off!
I have been getting the ‘overload reduced performance’ message everytime for a while now. Just watched the machine for the first few mins of a wash and you can see and hear it trying to disengage the drums for the contra-rotation, which it can’t seem to achieve. It gives up and just carries on through the cycle. Is it worth 99 pounds for an engineer to visit? Does anyone know from experience what the soloution is?
I have had a couple of probs in 6 years but nothing major and think the machine is great.
mike take the back of and spray the actuator ramp assembly it black and just behind the pully wheel what the drive belt is on with wd40 and also wd40 the yellow strip between the 2 drums and the do an empty wash at 85 on heavy stains and see if that works
Sounds like the gearbox?
Had mine serviced last week, it’s 9 years old!
They replaced both motors, the door interlock, and sent me a brand new outer door.
The engineer says the bearings are fine, but if these fail, or the gearbox goes then it’s a write off, as both these items are now out of stock….
Okay guys, I had the engineer out today, nice chap.
The bearings are fine, he just turned the drum by hand to check.
He said there was probably a build up of calcium around the spider at the back of the drum which you can’t get at. You could hit it with a hammer(where it says DYSON inside the drum) to try and break it up but I guess you would dent all the drum first. You can actually tell that the drums are jammed together as the yellow plastic ring has lifted slightly as it has become ‘squashed’. Because the machine is trying it’s hardest to seperate the drums during the contrarotation bit, and can’t it assumes the machine is ‘overloaded’ hence the message at the end of the cycle.
If a new drum was an option(they don’t make ‘em any more) he would have fitted one.
He said an option was to change the software(developed by DYSON because of this problem and lack of new drums) which then does away with the contrarotation bit and turns it into a normal washing machine. This is basically a new circuit board under the control panel, which he fitted. The gearbox is only involved in the contrarotation and so is now unused. (The gearbox is unavailable like the drum)
Also fitted a new drive belt, coin trap cover,drain hose and pressure reducer(which I new was broken and had repaired myself 3 years ago and asked him to replace) One set of rear wheels were loose to which he sorted.
Cleaned the carbon build up off both motors.
The machine is fine. I am not worried about it being like a normal washing machine. I wouldn’t swap it for anything else.
Also my 99 quid gives me 1 years warranty, I am happy!
I think this solves the ‘overload reduced performance’ riddle i.e the drums are seized together, get the software changed or be prepared to strip it down, source bearings etc etc
PS mine had done 1782 washes (99% 40C dirt n stains 1400 spin) in 6 years. Turn on power while holding down the temp button and the n let go and press soil type. This shows you the diagnostic codes and I think it was the first number whiuch was number of washes.
Hope this info is of some use.