Tags: Eulogize
Our Dyson Washing Machine is Poorly
April 28th, 2005, by Rich.
Close friends will be disturbed to hear that our Dyson CR-01 washing machine is not well. We think it might have fallen foul of a few sneaky coins which somehow infiltrated the wash yesterday.
The symptoms are a failure to expel water from the machine; it just sits there and sulks. The usual pumping sound is nowhere to be heard, however, I can still drop the outlet hose to ground level and drain the machine that way.
I called the Dyson help number and was honestly stunned by how good the service was. The introductory message was crisp, clear and swift, the options short and sensible, and the queue was negligible. The representative who took my call was friendly, capable and booked a man to come and look at the machine tomorrow.
Wow.
Dyson customer service rocks. Hopefully the Dyson repair man rocks too. More news as it happens.
December 5th, 2007 at 11:12 am
Sorry but i totally agree with you Sandra! im wondering wether to bin the
washing machine or pay out yet again for a fault f11! tried everything !i have have dyon out to fix my machine so many times . I think that its the worst £1000. ive ever
spent!!!!
Im never going to buy a dyson product again!!!
January 6th, 2008 at 10:57 pm
Well! I have just read all the comments made by previous people. I think Dyson cleaners are the best there can be. I have had two now and never experienced any problems with either of them. They are the most hygenic cleaner there is if you have pets or suffer from allergies or asthma etc. I also have a Dyson CR01 contrarotor that is now five years old and yes, I did have a problem with the drum and like others before me have said, the engineer was there to fix it within a couple of days, he was polite and took care with what he was doing. In fact as it was the drum, they didn’t carry them on board, due to the size, so had to order one. It took only a few days to arrive and two men came to remove the old drum & replace it with the new one. They left no mess and took everything away. I love my washing machine and would definatley buy another one if Dyson still made them. I beleive they are in the process of designing a new model. The washing machine & cleaners are machinery, any mechnical item can break down. How many new cars are recalled because of faults that develop or just break down for know reason. I know of more cars than I do Dyson appliances that this has happened to. So yes, maybe you have just been unlucky and I haven’t. DYSON ARE GREAT!!!!!!!!! and I would recommend them to anyone, actually I already have to several of my friends and family who are now the proud owners of Dyson Cleaners and think they are Great too!!!!
January 7th, 2008 at 6:26 pm
We bought our Dyson cleaner the day after we bought our dog, and we have absolutely no complaints about either
February 14th, 2008 at 12:55 pm
I have a Dyson washing machine. Its the best machine i’ve ever had. I have freinds with them too and they love them also. There will always be faults with washing machines and anything mechanical but these are superbly engineered machines. Bra wires will wreck most washing machines as will coins regardless of who makes the machine.
February 19th, 2008 at 12:10 pm
My machine is now 6 years old, and Dyson are buying it back from me for approx 40% of what I paid for it. The reason for this is that a bearing has gone, and as I live in Ireland they don’t supply the bearing here. What other company would offer to do that?
Apart from that I have found the machine to be great, few niggly things went wrong the first 18 months, but engineer with me within few days, and really knew what he was doing. My machine has done over 2000 washes, thats more or less one a day, not bad going.
Would seriously consider buying another one if they were still available, the price was a little steep initally but think it was good value for money.
March 7th, 2008 at 12:42 am
I have owned a CRO2 flowcheck for four years and am happy with the machine. I have had a couple of probs since we moved to Australia (where they never sold the washing machines) but was amazed at the level of customer service dyson offered me. I have not paid for any spare parts supplied despite being out of warrenty and cannot fault the people I have delt with.
As for the vacuums, they are the best I have ever owned and have never had a fault of any description.
Dyson rocks!
March 9th, 2008 at 9:46 am
I have had my dyson for over 8yrs now at first I had a few teething problems,not having a key to open the outlet to get coins out etc still have not got one trouble with f11 kept flashing up now and again, the outer door not being able to open it when it was closed. I have to leave it open when washing. Now F11 has appeared again having had a power cut and my machine will not work I had all my washing to rinse by hand which was very time consuming. Having called Dyson they now want me to pay £95 for the engineer to come out plus parts. Having paid a £1000 for the washing machine I begrudge paying out a further £100 or more,I do not mind paying for the parts at all its just the initial call out fee. I have no problems with my washing machine it has been a good one apart from the above problems, and I do like the machine I have also got a dyson hoover as well and I really am pleased with the machines just not happy with having to pay out such an enormous amount of money for the engineer to come out, for that I can pay for another washing machine.
March 9th, 2008 at 8:02 pm
£95 is all you will pay it includes all parts & a years gaurantee
March 19th, 2008 at 12:31 pm
My machine broke down far two many times to remember called the dyson help line many times now. They were very allways helpfull. Sent one “ENGINEER” who had to come back 6 times in total for one of the jobs then blamed me for using it to much ??? (Got it working each time left it working ok, half hour later broke down again each time he said it was another part) I think they must have rebuild it over the years ? Must be a fool as i then got a Dyson vac and guess what thats playing me up now. Good job they have now stoped building them.
April 29th, 2008 at 5:57 pm
What a product! F13’s, “unable to spin/uneven load”, dodgy door lock x 5, numerous garments ruined with small holes, motherboard replaced, currently waiting for new drum (since Nov 07), all of this in 4 short years. I’d feel guilty leaving this machine out for the scrap man to take as I wouldn’t want to lumber him with it. Absolute rubbish.