Tags: Scams
Phone Spam from Satellite Direct UK
November 23rd, 2006, by Rich.
I just got another call from Satellite Direct UK telling me that my Sky warranty needs renewing. Oddly enough, nothing has changed since their last call. We are still registered with the TPS so it’s unlawful for them to phone us and we still don’t have a Sky box, so it’s definitely not out of it’s warranty period, which they again suggested. Satellite Direct UK you are not morons: stop ignoring the TPS.
Update: Looks like we’re not the only recipients of their unwanted sales calls: Longrider (also called twice) points out a host of others.
Update: Satellite Direct UK’s business practices have subsequently been successfully challenged in the High Court by BSkyB.
Update 2008/03/10: Satellite Direct UK are investigated by BBC Watchdog (it’s available on iPlayer for 1 week after broadcast).
Update 2008/07/05: The director of Satellite Direct UK appears to have been charged with fraud and money laundering.
May 10th, 2007 at 4:40 pm
I don’t have, nor have ever had Sky. Nor was I on the electoral role at my address & the phone was not in my name. I’d like to know how they got my details? Someone is selling personal details to this company they do not have permission to.
May 10th, 2007 at 6:58 pm
satellite assured scammed me out of £450 for a service they did not provide they told me on the phone I was covered for the whole system then when I got my certificate it states “we do not cover acts of god” which is storm damage so when my dish blew off the wall they wouldn’t repair it! SATELLITE ASSURED LTD ARE A SCAM im with a company in Worthing who I eventualy phoned when i googled sky repairs they cam out the same day and replaced the dish and gave a free system health check.
May 12th, 2007 at 8:58 am
I work for Satelitte Direct & have done since 2004. We recieve over 600 Service calls on a daily basis and 82% of those customers are seen by an engineer on the SAME DAY!
Satelitte Direct are part of the One4Group Corporation and the head office for all companies as at Imperium house, Ford Lane. Other offices for sales etc are based around Sussex including Brighton and Bognor. These companies include: Satilitte Direct, Wheelie Bin & Window Cleaning co., Data Partnership Solutions, VeHDa, One4Travel Ltd and Play Radio (Our online Radio Station)
All companies are legitimate and if anyone would like any informaton then please visit our website at http://www.satdirect.co.uk
Oly
May 12th, 2007 at 9:39 am
Thanks for your post there Oly. I assume you mean http://www.SatelliteDirectUK.com and not satdirect.co.uk, which appears to be an unrelated company.
BTW, are those support figures corroborated by independent audit?
May 12th, 2007 at 9:55 am
It saddens me to read some of these comments. Satellite Direct UK
LTD work hard to provide an excellent service for their customers.
Not only do they provide cover on all satellite equipment, they also
provide the same day service, which is not guaranteed by any other
satellite cover company. I work at the branch based in Ford in West
Sussex. Most of the people I work with have worked here for years. It is
a great place to work, great atmoshpere, and I believe that reflects
on our dedication to caring for our customers.
Hannah.
May 12th, 2007 at 10:05 am
All our figures are generated by our internal monitoring system and we aim to reach over 80% of our call-outs on a same day service.
Thats the Warranty website Yes. Check out our Radio Website at playradiouk.com
May 12th, 2007 at 10:14 am
OK, so… Oly’s just commented that 80% of callouts are seen by an engineer on the same day. Hannah’s just implied that Satellite Direct provide a guaranteed same day service. So 1-in-5 customers are not seen on the same day.
Given that the official Sky Repair Protection Plan guarantees an official Sky engineer on your doorstep within three working days for about the same price, I’d be more inclined to select them, if I had a satellite dish.
May 12th, 2007 at 10:25 am
Thats Fine. Its personnal preference i guess buddy. Me & Hannah are at work now. 161 Service Calls since 9am. 65 Admin Calls. 3 Payments Calls. All spoken to within 30 seconds & all Engineer Requests have been booked. Same Day Service is not Guarunteed as phoning up at 7.30pm would require a next day service……thats where we lose our 100% Same Day Service figure.
I would be inclined to go with Satellite Direct as the “Sky” Engineer that came to our house in 2002 forced us to purchase a Brand New Box and said replacement was not included. Warranty was terminated on expiration……Thanks very much D&G.
Not sure where you got that 1 in 5 figure from?
Oly
May 12th, 2007 at 10:58 am
100% of calls minus an 80% target equals 20% i.e. 1 in 5.
May 12th, 2007 at 11:05 am
Thats good maths. 20% of our calls are received between 6pm-8pm (When people arrive from work) Peak period that one! They will be seen the next day so still not bad eh?
Also 1 in 5 would not be an accurate statement. 80% is our target and that gets met and exceeded each week. We have had it up in the 90% region on a regular basis too.