Phone Spam from Satellite Direct UK
I just got another call from Satellite Direct UK telling me that my Sky warranty needs renewing. Oddly enough, nothing has changed since their last call. We are still registered with the TPS so it’s unlawful for them to phone us and we still don’t have a Sky box, so it’s definitely not out of it’s warranty period, which they again suggested. Satellite Direct UK you are not morons: stop ignoring the TPS.
Update: Looks like we’re not the only recipients of their unwanted sales calls: Longrider (also called twice) points out a host of others.
Update: Satellite Direct UK’s business practices have subsequently been successfully challenged in the High Court by BSkyB.
Update 2008/03/10: Satellite Direct UK are investigated by BBC Watchdog (it’s available on iPlayer for 1 week after broadcast).
Update 2008/07/05: The director of Satellite Direct UK appears to have been charged with fraud and money laundering.
Update 2009/04/27 Many people are commenting that Satellite Direct have charged them 10x their agreed direct debit amount. It has been suggested that HMCS MoneyClaim Website is a good place to get your money back if you can’t contact Satellite Direct.
Update 2010/02/24The former director of Satellite Direct UK, Dave Reynolds, has been found guilty of £600,000 tax fraud.
820 Comments
You may mean this company:
Spectrum House is a commercial building where small companies can lease space, so you may get somewhere by contacting the property’s agent to see if she has up-to-date contact details (Charlotte Creasey at Instant Offices (UK) on 0844 636 0129).
Thanks Tony, I’m sure some people will find that helpful. I still don’t have Sky, so it’s a moot point for me.
Lee, FYI, alternative addresses for both companies (for in the eyes of the law they are two companies) are here.
id just like to say… i work for satellite direct and ive just used the last hour of my time to read all of your blogs therefore id like you all to take 1 moment to read through mine, ive worked for satellite direct for a very long time and wouldnt change my job! we have had some payment difficulties of which im not goin to deny but id like to ask you all…Any of you that have ever had a problem with your system and called in have we fixed it? YES we have which is the one thing our company has always stated it will thats what we are here for!., it does take a while to get through on the telephone but its in a holding queue so the longer you hold the closer you are to being answered and although obviously this does cost just mention that your not happy about that to whom ever you speak to and im sure they’ll try and help with whatever they can, we are not crooks otherwise we wouldnt have been running for the 7years that we have! we are only humans so when you have problems we cant provide a miracle cure but we will all do our best so please before you allsit on here and slate us please bare that in mind. and if your still having difficulties on contacting us then call on 08716 641402 and you’ll come through to a team of people happy to help in any way they can, many thanks
To
Sat Direct staff
We know you had problems with taking 10x the monthly amount due..But why promise to have in my bank account with in a month and yet here i am still waiting 3 months down the line for my refund..How long does it take ??
Everytime i ring i get false promises i.e It’s down to be sorted by the finance dept shortly and will be in your account next week Ha Ha…
To tell you the truth enough is enough i will be ringing again shortly and will hang on for the half hour it takes to get through but this time we an ultimatum IF IT IS NOT IN MY ACCOUNT BY THE END OF THIS WEEK THEN I WILL BE TALKING TO MY SOLICITOR AND IT WILL WORTH PAYING HIM £100 JUST TO GET MY MONIES BACK. BECAUSE IT WILL ALSO HIGHLIGHT TO ALL WHO THINK ABOUT DEALING WITH YOU/ WHO ARE DEALING WITH YOU DON’T BOTHER THERE ARE BETTER AND MORE TRUSTWOTHY COMPANIES OUT THERE..
AND I HAVE NEVER HAD TO CALL YOU OUT SINCE JOINING THANK GOD IF IT TAKES THIS LONG TO DO A SIMPLE TASK LIKE REFUNDING MONEY THEY GOD KNOWS HOW LONG IT WILL TAKE YOU TO ARRIVE AND FIX MY SYSTEM
DAVE REYNOLDS IS A THIEF !!
He has stolen £65.00 out of my bank yesterday by setting up a direct debit without my consent or signature.You cannot get them on the phone ……….its always engaged.My bank is going to get my money back through the DD endemnity.BEWARE THE MAN IS A THIEF AND HIS COMPANY IS A SCAM.I HAVE REPORTED THEM TO THE POLICE FOR FRAUD !!!!
THEY ARE SCUM !!!
HA HA HA! SATELLITE DIRECT IS SUBJECT TO A WINDING UP ORDER ON 19TH JUNE AND MOST OF YOU WILL BE OUT OF A JOB BECAUSE DAVE REYNOLDS HAS SHAFTED YOU TOO! NO DOUBT HE IS ALREADY WORKING HARD OPENING UP NEW COMPANIES IN OTHER NAMES SO HE CAN CONTINUE TO RIP PEOPLE OFF. HE OBVIOUSLY HAS NO CONSCIENCE.
THAT IS OBVIOUSLY WRITTEN BY ONE OF DAVE REYNOLDS CRONNIES,HE HAS 16/17 YR OLDS PAYING NO RENT OR ANY OTHER RESPONSABILITIES AND GETS A WEEKS WAGE THAT IS UPED APON THERE ACTUAL SALES AND KEPT HAPPY,ALSO PROBABLY PAID A GOOD SOME OR MONEY TO WRITE A SWEET ANSWER TO EVERYONES PROBLEMS.
another mouth piece for the company they are con-men they have conned the public and the staff
how comes no1 can get through 2 any numbers now?? wat is going on?
Hi Anonymous – can you please provide a Crime Reference Number?
If others report it to the police and can provide CRN’s from other investigations, such as yours, then it will help build a case against the company (if there is one to answer).
have you got a phone number for this con man he has rip me of to
Yes i agree with you. He has taken £50.00 from my account on 29th July. When i have tried to call them,
all i get is that the company is unavailable. I will be going to my bank and also the police. This
surely must be fraud. I cancelled this last year by writing to this dreadful firm but they still
take money from my account.
Sharon
Interesting comments there louise. Can you cite any information sources? Are any of the local press covering the issue?
no they have not
You think it’s funny that people who are trying to support a family lose there jobs and also haven’t been paid since the end of August. Perhaps you should experience it.
Hi, Can i let you all know myself & 3 Engineers have peeled away from this Crook & set our own Warranty company going……. We know how you feel because we have had to speak to most customers personally & take the flak for a Certain Mr Reynolds… While not being paid for the last 6 weeks it is hard to greet customers & take the Understandable agressive attitudes,
Our Company WILL NOT take any Annual or Tri Annual payments like this crook did. If you want more info have a look @ our website.
Good Luck to you all.
GOOD LUCK TO YOU ALL YES HE IS A CON MAN AND A C…
THIS IS THE CON MANS NUMBER CALL DAVE ON [EDIT: Number Removed]
what it the name of your company i use to work for sat direct as a engineer
des like you i am trying to help any of the good customer i had but i would like to speak to you if you would i am not someone trying to get at someone you may remember me as basildon bob
ALL OUT NO PAY
dave has just got a new block of flats in london thats why we do not get payed
Sorry “Jimmy” I’m not publishing that.
no one work on monday till we all get payed
Hi my father has been called 8 times in 5 days.It appears there are 2 more companies that have been launched with illegal data supplies.
Box cover Ltd
commercial house
unit 10
station road bognor
01243 827453
This company stated that they have taken over satellite direct’s customers.
Also
HD Installations
12 Hanover Lofts
8 Finsbury Road
Brighton
BN2 9YU
01903 262475
This company also stated they have taken over satellite directs customers.
Personally I think they have stolen information from a previous company they worked for
I also had £65 taken from a direct Debit and was told there had been an error and that i would not have to pay for a further 15 months. What a fool to trust them.Now trying to get money back via my bank.
who gets his facts wrong!!
Interesting… so I’m a little curious… how come you got all the address details?
That’s some interesting details, Anonymous. Box Cover are owned by L&C in Bognor (2 chaps called Liam & Chris)but they are based in Portsmouth – that could just be a call centre though. The Brighton one seems to have a Littlehampton telephone number – not heard of that one before. As for illegal data supplies, there may well be what with people walking out of Sat D with handfuls of paper data. But there are legitimate sources too so we should be careful not to brand everyone as illegal. However, it is right to ask the question. As for actually saying they have taken over Satellite Directs customers, that’s a brave business move if it’s true. I hope for their sake they are not saying that and also that they can prove it by recording all their calls.
Might be as well to talk to MCR to see if any company has taken over Sat D’s database. If they have and they’ve acquired it legitimately then that money should go into the creditors pot. From reading previous comments in would appear that the server went missing from Ford and maybe this is where the data has come from? It could of course be legitimate. I doubt Chris or Liam are recording their calls. Bear in mind Sat D/Sat Link/Something has an office in Littlehampton so maybe that’s the link with HD installations? They could of course be totally separate and completely legitimate. Let’s hope so!
My 80 year old mother in law has just paid £120 for cover on a box which is not her’s – they called 5 times they need to be dealt with in court – money went out of her account immediately
SatD went into administration, so no phones work. If you had a warranty, it is now gone.
thats really strange how the server went missing as all staff personal files went missing toO HOW STRANGE WONDER WHO DID THAT?
along with all the play radio studio equipment, the ip telephones that were owned by Rainbow Corp the entire server room was gutted from what I heard. i wonder who could have done all that ?
I remember the dear lady on reception telling me after the first pay cheques bounced “Dont worry love, Ive been with Dave for years, he always see people right.” How deluded she was sadly
Paid to whom? Satellite Direct (the subject of my original article) have closed down, so who called your mother?