Tags: Scams
Phone Spam from Satellite Direct UK
November 23rd, 2006, by Rich.
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I just got another call from Satellite Direct UK telling me that my Sky warranty needs renewing. Oddly enough, nothing has changed since their last call. We are still registered with the TPS so it’s unlawful for them to phone us and we still don’t have a Sky box, so it’s definitely not out of it’s warranty period, which they again suggested. Satellite Direct UK you are not morons: stop ignoring the TPS.
Update: Looks like we’re not the only recipients of their unwanted sales calls: Longrider (also called twice) points out a host of others.
Update: Satellite Direct UK’s business practices have subsequently been successfully challenged in the High Court by BSkyB.
Update 2008/03/10: Satellite Direct UK are investigated by BBC Watchdog (it’s available on iPlayer for 1 week after broadcast).
April 17th, 2008 at 9:24 pm
The thing is they are offering a good service it’s just the information is wrong and the way it is presented(also shown on watchdog) The engineers are gd and interesting people and they do need to call people for them to know about it. many people have the waranty who are satisfied.
April 25th, 2008 at 12:41 pm
Still trying to reclaim my £600 from Stuart King (Satellite Assured Ltd, 16 The Midway, Bognor Regis, West Sussex PO22 7HA). He is behind Satellite Assured but is not registered as a director. Is this illegal? He operates from Vinetrow Industrial Estate Chichester. Mr Scovell of West Sussex Trading Standards is helpful but completely powerless.
April 27th, 2008 at 3:51 pm
just noticed that £65 been taken out of my account by this company have no idea how and why.
April 29th, 2008 at 7:41 pm
I also keep getting threatening letters from Satellite Assured Ltd. They ignore all questions asked of them concerning the mis selling of the warranty. I think that most of their business is based on the mis selling of their warranty and then concentrating on threatening letters to obtain the monies, even when people have a legitimate reason not to pay them. Put a block on any cancelled direct debits you may have with them. They have a habit of trying to re establish them via sending out what appears to be a new warranty with the same direct debit details on.
April 30th, 2008 at 3:56 pm
I had a very odd phone call a couple of weeks ago which has led me to here. A girl asked me if she could speak to Mr or Mrs ******** and I said “speaking” and she told me the cover for my dish and digibox had run out and I said “what to-day?” and she very rudely answered “well, thats why I’m ringing!” so I said I wasn’t aware i had it in the 1st place to which she said “well you have and it’s run out. It will be a one off payment of £60.00 or £6.00 a month” or something or other.
I was really taken aback by her rude and aggressive attitude and she wanted it all to be done quickly. She then informed me if it went wrong it would cost me £85.00 to get it fixed. So I said o.k send me all the details in the post to which she replied “what details?”, so I said the details of the cover and the DD form etc, to which she said “I can’t do that” to which I said “and I can’t give you the details of my account over the phone” and she said “well you’ll just have to pay £85.00 if it goes wrong then”! and put the phone down!!!
I was furious and flabbergasted at the same time and if I’d got my hands on the little cow I’d have throttled her, needless to say it was a caller withheld no. and I don’t know which company it was from but I can see how people get duped. It was her attitude which alerted me though.
Scam or just a crap salesperson?