tags: Scams
Suspicious BSkyB Warranty Telesales
October 20th, 2006, by Rich.
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We just got a telemarketing call. Regular readers will know we’re registered with the TPS, so such calls are unlawful. The call went like this…
Sam: “Hello, can I speak to Ms Reeves please?”
Me: “Sure, what’s it in connection with?”
Sam: “We notice that your Sky warranty is about to run out and … blah blah blah.”
Me:”Right, so who would be providing the cover?”
Sam: “Oh, Sky Engineers … blah blah blah.”
Me: “Right, so who, which company would be providing the cover?”
Sam: “Satellite Direct. Sky don’t do warranties so they subcontract them to companies such as ours.”
Me: “Right. We don’t have a Sky box.”
Sam: “Oh; must be a system error, we’ve been getting a lot of them today, we get all our names and numbers from Sky.”
I took the guy’s name and the company’s number (08702 402 483) for good measure.
Satellite Direct say they got our number from BSkyB. We do not have, and never have had a contract with BSkyB!
And they called using Emma’s maiden name?
Satellite Direct are Telespammers.
I’ve mentioned their call to the TPS.
Update: Satellite Direct UK’s business practices have subsequently been successfully challenged in the High Court by BSkyB
January 23rd, 2008 at 7:13 pm
I have had two calls this week! One was on my home number & todays was on my work mobile! I am an employee so the phone is not registered to me but they still managed to get it! The only person tthat would have had that number would have been, sky! How confused.com am I ?
March 6th, 2008 at 4:45 pm
i think that all your comments about Digital Satellite Warranyt Cover are all un true, as i have been a customers with them for 6 years and i am indeed a very happy customer and very pleased with there services. I first dedcied to set up a warranty when my SKY box broke down only after 14 months of having it. I then spoke to SKY who told me that i had to pay a charge of an £88 call out fee on top of parts and labour. I was in utter shock with this comment as they never explained it too me when i agreed the contract. I ended up paying which cost me and my parnther nearly £200. Then after a few months i got a phone call from DSWC and i agreed to take out the cover. The person was very pleasant and explained to me that they were not SKY and she even manged to lower the price and giving me 3 months free, which was great. Since then the company have saved me lots of money as in that time my SKY system has broken down 4 times which with out the cover would of cost me £800 but has only cost me £100 saving me £700. So any one who is slatting the company have no right at all the compnay is great and very helpful. So i will now always make sure i have cover with DSWC as they are so realiable and i have no bad things to say about them so thanks to that compnay i have saved lots of money and still have my SKY. Thanks DSWC and to all you out there dont slat a company if you dont know the facts or havnt been a customer your self Claire
March 10th, 2008 at 10:41 pm
I HAVE A WARRANTY WITH DIGITAL SATELLITE WARRANTY COVER LTD AND I HAVE NO PROBLEM WITH THEM THEY ARE A GENUINE COMPANY MY SON JOINED SKY A FEW MONTHS LATER HE SHOWED ME HIS BANK STATMENT WHICH SHOWED £5.75 FOR SKY REPAIR PLAN HE HAD NEVER SIGHNED UP FOR WHEN WE LOOKED INTO THIS SKY HAD GIVEN MY SONS BANK DETAILS TO D&G WITHOUT HIS PERMISION IT SEEMS D&G PAY SKY A PERCENTAGE FOR EVERY CUSTOMER THEY SIGHN UP THATS WHY SKY RECOMEND THEM SO I DONT THINK SKY OR D&G ARE VERY HONEST
March 19th, 2008 at 3:43 pm
Digital Satellite Warranty Cover have cold called me for the last 2 or 3 years, letters usually follow their phone calls.
I have verbally and in writing asked them not to contact me with their offers, I have sent replies to them by recorded post AND also copied them to Information Commissioner and passed information to BskyB solicitors.
The more people that complain WILL result in action against them, the evidence is building up and sooner or later some legal eagle or police will take that action . Of course they will be OK as they have Sky TV in prison !
April 24th, 2008 at 4:08 pm
Received a call from Digital Satellite Warranty Cover Ltd today, offering me warranty on my Sky equipment. Was told that without the cover I would be asked to pay £80 before parts and labour were charged from Sky.
I told the lady on the phone no thanks and that actually the cost of an engineer is £65 including parts and labour. Before I told her that I work for Sky she hung up on me.
Before taking up these offers check them out and check out Sky’s prices…
June 16th, 2008 at 7:57 pm
my elderly mother-in-law was conned into this companies warranty, they actually called 3 times to get her payment details, i actually work for sky and am an engineer and this company are a shower of cowboy scam artists
August 22nd, 2008 at 5:55 pm
I’ve just had a call from a bloke who said my warranty had run out. I said it ran out ages ago, mate.
I had to ask him who he was calling for etc. He sounded a bit coy so I asked him to call back next week while I check his site out.
The site he gave was skytouchtv.com and the number on my phone said ‘unavailable’.
It might be legit but like someone here said ‘boxes last a long time now’. I got the money for a new box so I’m not worried. I’m more worried about getting my card details ripped off.
August 24th, 2008 at 1:08 pm
I thought the bloke that called about the warranty had jinxed me cos my hd box was stuck in standby.
I left it unplugged overnight and left it for an hour after plugging it back in. It works ok now :)
September 27th, 2008 at 11:15 pm
i used to work for this company it has 7 difrent names very dodgie
ndws /nationwide digtal /south west sats /sat direct / sat services uk ltd /a tel number / right rip off dont pay by credit card , check your bank statments